ABOUT THE CLIENT
A growing call center operation looking to reduce telephony costs while improving call quality and implementing voice recording for compliance and training purposes.
THE CHALLENGE
- High telephony costs with traditional phone system
- Limited features and scalability
- Need for voice recording for compliance
- Difficulty managing call routing and queues
THE SOLUTION
ConsultingCrafts implemented FreePBX (open-source Asterisk-based PBX) with comprehensive voice recording and advanced call center features.
Technical Implementation
- FreePBX: Deployed and configured open-source PBX platform
- Asterisk Core: Telephony engine configuration and optimization
- Voice Recording: All calls recorded for compliance requirements
- SIP Trunks: Configured for external connectivity and cost savings
- IVR & Queues: Advanced call routing and queue management
RESULTS & BUSINESS IMPACT
↓ Costs
Telephony Savings
Significant reduction vs. traditional system
↓ Costs
Telephony Savings
Significant reduction vs. traditional system
↑ Quality
Call Quality
Improved audio and reliability
↑ Quality
Call Quality
Improved audio and reliability
100%
Recording
All calls recorded for compliance
100%
Recording
All calls recorded for compliance
Scalable
Architecture
Easy to add users and features
Scalable
Architecture
Easy to add users and features
TECHNOLOGY STACK
FreePBX • Asterisk • VoIP • SIP • Voice Recording • IVR
CLIENT OUTCOME
The migration resulted in a more agile, scalable, and cost-effective infrastructure, significantly improving the company’s ability to innovate and adapt to changing market conditions while maintaining full regulatory compliance.
Cloud Migration
Gaming Studio AWS Cost Optimization
Right-sized instances, implemented spot instances, and optimized storage reducing monthly AWS spend.
Key Stat
45% Monthly Cost Reduction
Tech Stack
AWS | EC2 Spot | S3 Intelligent-Tiering | Cost Explorer
Cloud Migration
SaaS Startup Infrastructure Build
Built production-ready AWS infrastructure from scratch for Series A startup, enabling rapid scaling.
Key Stat
0 to Production in 6 Weeks
Tech Stack
AWS | EKS | RDS | Terraform |
GitHub Actions
Cloud Migration
Retail Chain Multi-Site Management
Centralized infrastructure management for 25 retail locations with unified monitoring dashboard.
Key Stat
60% Reduction in IT Overhead
Tech Stack
AWS | Systems Manager | Organizations | Transit Gateway
