ABOUT THE CLIENT
A growing call center operation looking to reduce telephony costs while improving call quality and implementing voice recording for compliance and training purposes.
THE CHALLENGE
- High telephony costs with traditional phone system
- Limited features and scalability
- Need for voice recording for compliance
- Difficulty managing call routing and queues
THE SOLUTION
ConsultingCrafts implemented FreePBX (open-source Asterisk-based PBX) with comprehensive voice recording and advanced call center features.
Technical Implementation
- FreePBX: Deployed and configured open-source PBX platform
- Asterisk Core: Telephony engine configuration and optimization
- Voice Recording: All calls recorded for compliance requirements
- SIP Trunks: Configured for external connectivity and cost savings
- IVR & Queues: Advanced call routing and queue management
RESULTS & BUSINESS IMPACT
↓ Costs
Telephony Savings
Significant reduction vs. traditional system
↓ Costs
Telephony Savings
Significant reduction vs. traditional system
↑ Quality
Call Quality
Improved audio and reliability
↑ Quality
Call Quality
Improved audio and reliability
100%
Recording
All calls recorded for compliance
100%
Recording
All calls recorded for compliance
Scalable
Architecture
Easy to add users and features
Scalable
Architecture
Easy to add users and features
TECHNOLOGY STACK
FreePBX • Asterisk • VoIP • SIP • Voice Recording • IVR
DevOps
EdTech CI/CD Pipeline Implementation
testing gates.
Key Stat
85% Faster Deployments
Tech Stack
AWS | CodePipeline | CodeBuild | ECR |
ECS
DevOps
E-commerce Platform Optimization
flash sales.
Key Stat
99.99% Uptime Achieved
Tech Stack
AWS | Auto Scaling | CodePipeline |
CloudFront
DevOps
Full-Stack Application Containerization & AWS ECS
Containerized a full-stack application (React + Django) and deployed on AWS ECS with auto-scaling, ECR, and 1-click deployment.
Key Stat
1-Click Deployment
Tech Stack
Docker | AWS ECS | AWS ECR | EC2 | React | Django
